Shop rules
§ 1 General provisions
1. Statements
The Regulations set out the rules for making purchases in our Store for customers whose shipping address is in Poland.
The Regulations are available on the website at: www.dr-crow.com.
By accepting the Regulations, the User confirms that he has read them and accepts the content contained therein. He also undertakes to comply with its provisions.
2. Definitions
Working days - all days of the week from Monday to Friday, excluding public holidays,
Customer - a person using the Store, who is a natural person with full legal capacity (i.e., as a rule, who is 18 years of age), a legal person or an organizational unit that is not a legal person, which the law grants legal capacity,
Consumer - a natural person who performs a legal transaction with an entrepreneur not directly related to its business or professional activity (Article 221 of the Civil Code),
Customer account - a collection of information about the customer, as well as about activities performed by the customer as part of the store,
Regulations - these regulations,
Store or online store - an online store operating at www.dr-crow.com, run by the Seller, through which the Seller offers Goods to Customers,
Seller - Artur Wroński running a business under the name of 'Artur Wroński' with the main seat at: Głowno, ul. Łódzka, No. 6A, 95-015, NIP 7331319845, REGON 100364070, email: kontakt@dr-crow.com,
Durable medium - a material or tool enabling a consumer or entrepreneur to store information personally addressed to him, in a way that allows access to information in the future for a reasonable time for the purposes of this information, and which allows the stored information to be reproduced unchanged (Article 2 point 4 of the Act of 30 May 2014 on consumer rights, Journal of Laws of 2014, item 827),
Goods - goods available through the Store.
3. Prices given in the Store:
they do not constitute an offer within the meaning of the Civil Code, but only an invitation to conclude a contract,
are given in Euro, gross.
do not include the cost of delivery and payment - the amount of which is decided by the Customer each time when placing the order (in accordance with §3).
Customer account - a collection of information about the customer, as well as about activities performed by the customer as part of the store,
Regulations - these regulations,
§ 2 Account registration
1. Customers can register their data on the Store's website in the form of a "User Account".
2. Registration is made through:
Customer completing the registration form available on the Store's website (access to it can be obtained by opening the appropriate subpage or during the ordering process). It is then necessary to fill in the fields marked as obligatory, including: defining the login and password, as well as providing the e-mail address. In addition, under the Account, the Customer may register: name and surname, delivery address and telephone number, and in the case of entrepreneurs - also the company and NIP number.
accepting the content of the Regulations and cookie policy,
3. After completing the registration form, a message is sent to the e-mail address provided by the Customer, asking for confirmation of the provided data - by clicking on the reference (link) contained therein.
4. The Customer may continuously delete the User Account, and thus delete his data from the website, by sending an appropriate request to the following address: kontakt@dr-crow.com
5. The Customer has continuous access to his data, can view and modify it as part of the User Account. It also has the ability to use the functionality of the Store, depending on the use of the Account, after logging in. Logging in is done by entering the login (e-mail address provided during the registration process) and password in the appropriate place on the Store's website. The Customer undertakes to keep secret the access data to the User Account and to prevent its use by third parties. Otherwise, he undertakes to be responsible for any actions performed under his User Account.
6. The Seller has the right to remove or block the User Account of a given Customer in the event of violation of the Regulations, and in particular when the Customer:
data provided in the registration process are untrue, inaccurate or out of date, misleading or infringing the rights of third parties,
violated the personal rights of third parties via the online store, in particular the personal rights of other customers of the online store.
In this case, re-registration is not allowed.
7. The deletion of the Account or the Blocking of the User Account does not affect the validity of previous legal actions performed by the Seller with the Customer via the Store. Both parties are obliged to fulfill previously taken orders.
§3 Placing orders
1. The Store allows the Customer to order goods available on the website www.dr-crow.com. To do this, the Customer adds the selected Goods to the "basket" and then confirms his choice by clicking the appropriate option available on the Store's website.
2. After approving the selected Goods, the Customer:
selects the method of delivery and payment from among the available ones, and confirms the total price of the Goods (including VAT as well as delivery and payment costs - if any),
In the case of logged in customers, the user is obliged to confirm his data collected on the User Account, and in the case of not logged in customers, he enters all the necessary data specified in §2 para. 1 lit. a above (with the exception of the telephone number, the provision of which is optional) and accept the content of the "regulations" along with the "privacy and cookie policy" (or log in).
3. By pressing the button "place an order with the obligation to pay", the customer confirms the decision to purchase the selected goods and undertakes to pay the fee charged. From that moment on, it is no longer possible to change the content of the order, and from the moment the terms of the order are confirmed by the Store via e-mail, a legal relationship is established between the Customer and the Seller.
4. Performing the activities referred to in par. 1, 2 and 3, is tantamount to submitting to the Seller by the Customer an offer to conclude a contract for the sale of Goods placed in the basket, at the prices displayed by the system, the specified delivery costs, etc. (see paragraph 2 (a) above).
5. The conclusion of the sales contract between the Customer and the Seller takes place upon acceptance (confirmation in the form of a message sent via e-mail to the address provided by the Customer in the ordering process). By the Seller of the previously received offer (order).
§4 Payment
1. Payment is possible only in the form of a prepayment by the following methods provided by the Seller:
payment by Visa or Mastercard
system Paypal
The customer is obliged to mark the chosen method of payment in the order form.
2. Depending on the chosen method of payment, the Customer bears the costs - if any. Information on the cost of payment is presented to the Customer before placing the order, in accordance with §3.
3.The seller issues a proof of purchase to the Customer in the form of a VAT invoice, if such a request has been made. This takes place at the time of conclusion of the sales agreement between the Seller and the Customer. The above-mentioned proof of purchase is sent by e-mail.
§5 Order processing and delivery of Goods
1. The execution of the order will commence immediately after the payment for the Goods is confirmed on the Seller's bank account.
2. The size of the Goods, the way they are made, the material from which they are made and the graphics on the purchased Goods must comply with the specifications available on the website www.dr-crow.com during the conclusion of the contract between the Seller and the Customer - in accordance with §3 sec. 6.
3. The customer selects the method of delivery and its address in the ordering process at dr-crow.com.
4. The Seller provides the following delivery methods:
Fedex / UPS / DPD / GLS / APACZKA courier.
5. The cost of delivery depends on: the chosen method of delivery and the chosen method of payment. The customer is informed about the cost of delivery of the given Good before placing the order, in accordance with §3.
6. The Seller will prepare the order and deliver the ordered Goods to the supplier no later than within 14 Business Days from the conclusion of the contract between the Seller and the Customer - in accordance with paragraph 3 6. The time of completing the entire order is the sum of the time needed to prepare the order by the Seller and the time needed for the delivery of the product by the supplier. The delivery time varies depending on the chosen method and is:
in the case of shipment by Fedex / UPS / DPD / GLS / APACZKA courier - 5 days.
7. If the order fulfillment time is extended in relation to the conditions set out in paragraph 6 above, the Seller may:
After informing the Customer via e-mail and obtaining his consent in the form of a message using the above-mentioned e-mail, extend the deadline for receiving the Goods.
After informing the customer via e-mail, return the customer the entire amount of money.
§6 Liability for defects
1. The Seller shall be liable for defects in the Goods on the principles set out in the provisions of generally applicable law, including in particular the provisions on the warranty against defects, contained in art. 556 and following of the Act of 23 April 1964 Civil Code (i.e. Journal of Laws of 2014, item 121).
2. The customer has the right to submit a complaint via e-mail to the address kontakt@dr-crow.com or in the form of a traditional letter to the address of the Seller given in §1.
In the content of the complaint, in addition to the basic contact details of the ordering party and the presentation of the proof of purchase (obligatory content), the Customer should include the following information (optional content):
description of the defect, including in particular: what the defect is, when it appeared,
the date the defect was discovered,
what the customer requests in connection with the complaint (refund / repair of the defect / replacement with a new one)
Failure to include any of the optional information in the complaint submitted by the Customer who is a consumer may not be the reason for not considering the complaint. However, sending the complete documentation may speed up the procedure.
3. The Customer has the right to recognize the defects and non-compliance of the Goods with the specifications presented on the website www.dr-crow.com as a product defect at the time of concluding the contract between the Seller and the Customer. He then has the right to file a complaint.
4. The Customer does not bear the shipping costs related to the complaint of the product for defects of the Factory Goods. The Seller undertakes to cover all shipping costs.
5. The customer who exercises the right to warranty bears all costs related to the obligation to deliver the defective Goods to the Seller's seat at the address: address.
6. The Seller is not responsible for defects arising during the transport of the Goods by the supplier. The customer is obliged to state that the shipment and the goods are not damaged at the time of its receipt. In the event of damage, the Customer is obliged to refuse to accept the shipment and seek repair of the damage at the supplier's expense. In the event of failure to perform the above-mentioned activities, complaints will not be considered.
7. The time for considering the complaint by the Seller is not longer than 30 days.
§7 Graphics, third party rights
1. The visualization of the Goods with the appropriate imprint visible on the website www.dr-crow.com is similar to its physical version, both on the front and back side of the Goods. However, it may vary to some extent.
2. The Seller reserves the right to remove the graphics at any time, especially when:
finds that sharing the graphics violates the rights of third parties (including in particular as a result of receiving an official notification or obtaining reliable information about their unlawful nature - within the meaning of Article 14 (1) of the Act of 18 July 2002 on the provision of electronic services, i.e. Journal of Laws 2013.1422),
considers that the graphics do not correspond to the current image, profile or marketing strategy of the Store,
a decision will be made to delete the Account (if such a possibility results from these Regulations) or to terminate the Store's activity.
§8 Duration of the contract
1. The conclusion of the sales contract between the Customer and the Seller takes place upon acceptance (confirmation in the form of a message sent via e-mail to the address provided by the Customer in the ordering process). by the Seller of the previously received offer (orders).
2. The Customer who is a consumer may withdraw from the contract of sale of the Goods without giving any reason within no more than 14 days from the receipt of the Goods from the supplier or from the day on which a third party indicated by the Customer, other than the carrier, came into possession of the Goods.
3. By withdrawing from the sales contract in the manner presented above:
The Customer undertakes to send the Seller back the Goods using the form HERE to the address immediately, and in any case not later than 14 days from the date on which he withdrew from the Goods Sale contract. The deadline is met if the Customer sends back the Goods before the deadline of 14 days. The direct costs of returning the Goods are covered by the Customer.
The Seller shall return to the Customer all payments received from the Customer immediately, and in any case not later than 14 days from the date of withdrawal from the contract of sale of the Goods by the Customer.
The refund is made in the manner used to pay for the Goods during the purchase. The exception is when the customer agrees to a different solution. The customer will not be charged with any costs related to the return.
§9 Personal data
1. The processing of Users' personal data takes place only to the extent specified by Polish law, including in particular in accordance with the Act of August 29, 1997 on the protection of personal data (i.e. - Journal of Laws 02.101.926, as amended) or the rules specified in these regulations.
2. The Seller is obliged to take all the necessary technical and organizational measures to protect the personal data being processed.
3. By registering the User's Account or making an order in accordance with §2 and 3, the Customer agrees to the processing of personal data provided on the registration or order form. These data will be used only for the purpose of the Seller to fulfill the obligations arising from the contract with the Customer, as well as these Regulations (including - to ship the goods, issue an invoice and conduct ongoing correspondence).
4. In the cases and on the terms specified in the Act on the Protection of Personal Data, including in particular Art. 24 and art. 32-35uodo, the customer has the right to access their data and correct or delete it.//
5. The Customer may consent to the processing of his personal data by the Seller for marketing purposes, as well as consent to receive commercial information from the Seller by electronic means. This consent is optional.
6. The disclosure of personal data by the Customer is always voluntary. Some data, however, are necessary for the Seller to perform the sales contract concluded via the Store. Failure to provide them prevents the conclusion of a contract between the Seller and the Customer.
7. Customers' personal data may be disclosed to third parties if such a right or obligation results from the provisions of law.
§10 Technical requirements, prohibition of placing illegal content, complaints about the Store's activity
1. In order to use the services offered by the Seller, the Customer must have a device that enables connection to the Internet and has an operating system, Internet connection, the necessary software (a web browser) and an e-mail account.
2. Cookies stored on the Customer's devices and the Seller's access to them are subject to the rules set out in the Cookies Policy. This document constitutes an attachment to the Regulations.
3. It is forbidden to post on the Store and on the website dr-crow.com any content (understood, inter alia, as comments) of a nature prohibited by Polish law - including content inciting to hatred, pornographic or infringing the law and detrimental to the feelings of third parties. The customer undertakes to comply with the above-mentioned point. If the Seller receives an official notification or reliable information about the unlawful nature of the stored content provided by the Customer, the Seller may prevent access to this content.
4. The customer undertakes that:
Will not use the Store in a way that interferes with its functioning, in particular through the use of specific software or devices,
Will not send or post unsolicited commercial information (spam) within the online store,
He will not use the online store in a way that is inconvenient for other customers and the Seller.
5. The Customer has the right to submit a complaint via e-mail to the following address: kontakt@dr-crow.com, if he is not satisfied with the quality of the services offered by the Seller. Information on the method of settling the complaint will be sent to the Customer to the e-mail address from which it was sent, within 21 days of its receipt by the Seller.
§11 Amendments to the regulations
1. The Seller has the right to change the provisions of these Regulations at any time and without giving a reason. In such a situation::
registered customers will be informed about the changes via e-mail to the address provided during registration - at least 14 days before the changes come into force,
registered customers will be asked to accept the changes to the regulations at the next login.
2. Failure to accept the changes to the content of the regulations is tantamount to the termination of the contract for the provision of electronic services with immediate effect and the deletion of the User Account.
3. Amendments to the regulations will not in any way infringe the rights acquired by customers, in particular they will not affect the orders placed - which will be implemented on the basis of the current rules.
§12 Contact
Contact with the Store is possible via e-mail via e-mail to the address www.dr-crow.com.
§13 Final provisions
The governing law and governing law for these Regulations, as well as for all contracts concluded in its implementation (including in particular contracts for the sale of Goods) is Polish law.